Terms and Conditions

LML Terms and Conditions

This website is made available by London Metabolic Laboratory. London Metabolic Laboratory and LML are trading names of Dr Saira Hameed Ltd (registered in England, No. 13805607). All content, information and software provided on and through the website may be used solely under the following terms and conditions (“Agreement”) and the accompanying Privacy Notice.

This Agreement may be revised from time to time to reflect changes in law or changes in LML’s business operation. This privacy notice was last updated on 19th March 2022.


The Programme and your health

The aim of LML SatPro’s weight-loss programme (the “Programme”) is to help patients lose weight and improve other aspects of their health. However, LML does not guarantee that the Programme will achieve any particular medical or health outcomes.

LML is a medical organisation which offers professional medical services. A doctor-patient relationship is created between you and your LML Doctor, however, use of the Programme is not for medical emergencies.

The information provided solely to you, in an individual one-to-one LML doctor to patient communication, is considered to be medical advice.

When using the Programme, you should continue to follow all medical advice given to you by your usual healthcare provider. If you receive advice from a doctor or other qualified medical professional which conflicts with anything contained in the Programme, and if there is any change in your condition including new symptoms or a change in your medications, then you must immediately discuss this with your LML doctor.

If you have diabetes, rapid weight loss may lead to a reduction in insulin or other medication requirements which, if not immediately adjusted for, could result in you becoming hypoglycaemic (the blood glucose becoming too low). Your LML doctor will keep in regular contact with you regarding your home blood glucose measurements and your medication. It is your responsibility to regularly monitor your blood glucose levels, in particular if you have symptoms such as feeling faint or lightheaded. It is your responsibility to be responsive to your doctor’s requests for your up-to-date blood glucose measurements and information on your medication regimen.

If you are on medication for high blood pressure, rapid weight loss can lead to low blood pressure (hypotension). Your LML doctor will keep in regular contact with you regarding your home blood pressure measurements and your medication. It is your responsibility to regularly monitor your blood pressure, in particular if you have symptoms such as feeling faint or lightheaded. It is your responsibility to be responsive to your doctor’s requests for your up-to-date blood pressure measurements and information on your medication regimen.

The Programme is a diet and wellness system designed to help you improve your own wellbeing. If you choose to follow the Programme you are solely responsible for deciding which of the suggested techniques you put into practice and how to apply those techniques. The general information made available to the whole group through the Programme should not be construed as such medical advice or diagnosis nor as a substitute for doctor consultation, evaluation, or treatment and should not be used when making medical decisions, or to diagnose or treat a medical or health condition save as explicitly discussed with your LML Doctor.

Your LML Coach is not medically qualified and should not be asked medical questions. All medical queries should be directed to your LML Doctor.

The information contained in the Programme has been developed on the basis of specialist knowledge and experience in the fields of weight loss, nutrition, sleep, exercise, metabolic health, lifestyle change, relevant areas of psychology, behaviour change and wellbeing. Care has been taken to confirm that the information presented is accurate and describes generally accepted practices. If we find, or are alerted to, a mistake, we will correct it as soon as practicable. However, to the fullest extent permitted by applicable laws, LML and its personnel are not responsible for errors or omissions, or for any consequences arising from application of the information in the Programme, and make no warranty, express or implied, with respect to the contents, completeness or accuracy of the material published.

If you are affected by certain medical and mental health conditions or if you are pregnant, the Programme will not be suitable for you. Although LML will endeavour to identify these conditions via the initial medical consultation, LML cannot guarantee that the Programme is suitable for every patient. If LML becomes aware of or suspects medical or mental health conditions or other reasons as a result of which the Programme is not suitable for you, LML may, at its sole discretion, terminate all or any portion of the service.

Code of conduct

You agree that you will not:
• Reproduce, duplicate, copy or re-sell any part of the Programme in contravention of the provisions of this Agreement.
• Copy any material obtained from the Programme.
• Resell any material comprised in the Programme.
• During any group Programme session behave in any way that is unlawful, threatening, harmful, harassing, bullying, abusive, tortious, obscene, vulgar, disrespectful, comprise extreme language, libellous, defamatory, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable, as determined by LML in our sole and absolute discretion.
• Discuss with any person outside of the Programme sessions any information which another Programme participant has shared during those sessions, without the explicit written consent of that other participant.

LML reserves the right to exclude you from any Programme session or to terminate this Agreement if your behaviour becomes unsafe, inappropriate or detrimental to the wellbeing of the group or if you otherwise breach the above Code of Conduct or the terms of this Agreement.

Intellectual property

The graphics, content, layout and design of the website and the Programme materials are protected by UK and other international copyright laws. Unless expressly permitted in writing and other than printing the content or displaying it on your screen for your personal non-commercial use, no part of the website or Programme may be reproduced or stored in any medium, including but not limited to a retrieval system, or transmitted, in any form or by any means (electronic, mechanical, photocopying, recording, broadcasting), nor shown in public. You may not create any derivative work or make any other adaptation, without our prior written consent. You must not modify the copies you have displayed or printed in any way and you may not use any illustrations, photographs, videos or audio sequences or any graphics separately from any accompanying text.

If you download or print off any website or Programme material in breach of these terms of use, your right to use the website or Programme will immediately cease and you must at our option return or destroy any copies of the materials you have printed or downloaded. All rights not expressly granted in these terms or any express written license, are reserved. For all other uses of our content or images you must contact us and obtain our prior written consent.

Third party websites and applications

Certain hypertext links in the Programme materials lead to third party websites, which are not under the control of LML. Some Programme participants also choose to participate in a social media group (WhatsApp) which is not organised or supervised by LML. LML has no control over, and will accept no responsibility or liability, for the material on any such website or social media application which are not under the control of LML. LML does not make any representations or give any guarantee or warranties of any kind, expressed, implied or otherwise about the content of on any external website link or social media application.

Financial interests

LML is legally obliged to tell you if any LML personnel have any financial interests in LML. We can confirm that Dr Saira Hameed does have such financial interests.

Quality information

You can compare independent information about the quality of private treatment offered at the hospital and other private healthcare providers from the Private Healthcare Information Network (PHIN) website: www.phin.org.uk

Breach of the Agreement

LML will determine, in its absolute discretion, whether there has been a breach of this Agreement. If there is a breach of this Agreement, we may take any action we deem appropriate, which may include all or any of the following actions:
• Immediate, temporary or permanent withdrawal of your right to participate in the Programme.
• Issue a warning notice to you to immediately cease and/or remedy the breach and following receipt such action should be taken immediately.
• Legal proceedings against you for reimbursement of all costs on an indemnity basis (including reasonable administrative and legal costs) resulting from the breach.
• Any further legal action against you.
We exclude (to the extent permitted by applicable law) liability for actions taken in response to breaches of this Agreement. The possible actions we may take on breach of this Agreement are not limited to those described here, and we may take any other action we deem appropriate.

Term and termination

This Agreement is between you and us only, and will remain effective until you ceases to access the website or, if earlier, when terminated by LML or you. LML reserves the right to terminate this Agreement or suspend your LML services or website access at any time in case of unauthorised, or suspected unauthorised use of the website or the Programme whether in contravention of this Agreement or otherwise. At completion of the Programme or, if earlier, if LML terminates this Agreement or suspends your access to LML services or the website, LML shall (to the extent permitted under applicable law) have no liability or responsibility to you whatsoever.

Termination of this Agreement automatically terminates all rights and licenses granted to you under this Agreement, including all rights to participate in the Programme or access the website, except that all terms that by their nature may survive termination shall be deemed to survive such termination (including, without limitation, your right to retain Programme or website materials for your personal use, limitations of liability and choice of governing law and jurisdiction).

Risk and liability

The use of the website is at your own risk. The website is provided on an “as is” and “as available” basis. To the extent permitted by applicable law, LML gives no warranty, express or implied, as to the quality, content and availability or fitness for a specific purpose of the website or Programme or to the accuracy of the information contained in any of the materials on the website or Programme. LML shall not be liable to any person for any loss or damage of any kind, which may arise, directly or indirectly from the use of or inability to use any of the information contained in the website or in the Programme. There is no guarantee of availability of information on the website at any time, nor that it (or information in the Programme) is up to date or error-free. No information set out or referred to in the website or the Programme shall (save to the extent required under applicable law) create any warranty on behalf of LML in this regard. Certain jurisdictions do not allow the exclusion or disclaimer of certain warranties. Accordingly, some of the above disclaimers may not apply to you. Your statutory rights as a consumer or a patient, if any, are not affected by this notice.

Governing law

This Agreement and any contract between us, and any non-contractual obligations (if any) arising out of or about this Agreement or any such contract is governed by, and will be construed in accordance with, English law. The courts of England have exclusive jurisdiction to settle any dispute arising out of or about this Agreement and any contract between us (including a dispute regarding the existence, validity or termination of this Agreement or any non-contractual obligation arising out of or about this Agreement) save that we reserve the right to bring legal proceedings in any other jurisdiction which we regard as relevant to this Agreement, any contract between us or any related non-contractual obligations.